WHO WE ARE
Our business name is John Robert's Spa and our website address is: https://www.johnrobertsspa.com/
WHAT PERSONAL DATA WE COLLECT, AND WHY WE COLLECT IT:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
FACEBOOK TRACKING PIXEL:
We may use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users.
However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
GOOGLE ANALYTICS TRACKING:
Our website uses Google Analytics tracking to measure traffic data. We use the WordPress plugin “Google Analytics Dashboard for WP (GADWP)” to place the tracking code. This plugin is set to anonymise use IP data and respect “Do Not Track” browser features so that no personal data is stored.
We use the WordPress plugin “Ninja Forms” for our contact and inquiry forms. Ninja Forms saves a backup of submitted information in the database of our website before sending us a notification email. If, at any time, you would like us to provide this contact form information (Right to Access) or delete this information (Right to Be Forgotten) from our database, simply contact us and we will be happy to comply.
You will only be added to our email list with your explicit consent (via checkbox on signup form, or double email opt-in. We will not sell or distribute your name and/or email address to any third parties.
WITH WHOM WE SHARE YOUR DATA:
Saved data is included in our routine site backup system (through The Wonder Jam and ManageWP Software).
The only other entities that have access to information we collect from you are Shopify (our online store / shopping cart software), Stripe (our payment processor), and UPS/FedEx/USPS (shipping). All of these services have their own privacy policies.
HOW LONG WE RETAIN YOUR DATA:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact form submissions, a noted above, are also retained indefinitely unless you ask us to delete that information.
WHAT RIGHTS DO YOU HAVE OVER THIS SAVED DATA:
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
HOW WE PROTECT YOUR DATA:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
OUR CONTACT INFORMATION:
John Robert's Spa
6727 Eastgate Drive (East Gate Shopping Center)
Mayfield Heights, OH 44124